If customers can fill out the form but no entries appear in the StoreForms admin, work through these checks.
1. Check the Entries page
Open the form and click Entries in the side menu. New submissions can take a few seconds to appear after a recent submit.
2. Verify the storefront submit actually completes
Open the form on your storefront, fill it out, and watch the browser's network tab. A successful submission posts to /apps/storeforms/submit and returns a 200 response.
3. App proxy issues
A 404 or 502 on that endpoint means the app proxy isn't reaching us. Try re-installing the app or contact us at [email protected] with the failed response.
4. Required field failing validation
If the failure message appears in red on the form, a required field or a validation rule blocked the submission. Customer sees the error inline; the entry isn't saved.